Types of customer care executives everywhere

Team WOWRAL May 22, 2016

You think we can do without them? Think again!

Mobile network

Electrical appliances

Banks

After sales services

Internet services

...and we can continue. It is almost everyday that we need one customer care executive to sort out our problems related to a large number of daily activities. Something not working? call them. Something working too fast? call them. Something you do not understand? Call them. Need refund? Call them and scold a lot. Want to return a product? Well, this is going to be long so better call up on the toll free number.

The life of customer care executives is tough. We keep talking about how irritating these guys can get but in reality, the customers they have to deal with are horrific.The experiences are definitely varied and at times, funny as well. In the light of pun, we classified the customer care executives in ten broad categories. Read on and smile.

1. The sad one

1. The sad one

This person has no interest in the job. He is just here to earn some quick money and leave. Their volume is so low that you can barely hear them. And then comes a point that you actually shout on them to speak loudly. There is a pause and then you hear the same tone. Nopes, no change at all.

2. The eager one

2. The eager one

These species know all the answers and the questions too. They will answer promptly and ask more than you can think of. Perhaps the new recruits, their level of enthusiasm is contagious.

3. The scared one

3. The scared one

No reason but they are the meek ones. For every question, they put you on hold and all we guess is that they cheat and seek answers from their neighbors! They are unsure and so easily terrified that they might just transfer the call to their senior.

4. The forever on hold one

4. The forever on hold one

We have no idea what this person does.

Forever on hold.

5. The its all your mistake one

5. The its all your mistake one

This person has been trained very well and was perhaps a topper in his batch. he knows all the tactics to confuse you and make you believe that it is all your fault no matter what the condition is.

6. The liar

6. The liar

False packages.

False promises.

False charges.

False information.

This person can be a trainer in the art of lying.

7. The flirt

7. The flirt

We fail to understand how can they flirt? But the truth prevails, they do. Haven't you seen 'The Other End of the Line'?

8. The tired one

8. The tired one

When they answer the phone, you feel that you have actually disturbed them. They are so tired that their tired is tired.

perhaps the art of answering phone does catch up on them.

9. The over confident one

9. The over confident one

This is real fun. This person thinks he knows it all while on the other hand, he might just be a little on the off side. Not much of a knowledgeable guy, his over confidence does land him in trouble at times as his complaints do get passed on to the seniors.

Beware dear executive, beware!

10. The Hermione Granger

10. The Hermione Granger

Here is the real deal. You wake this executive up in the middle of his sleep and he will answer, resolve and complete all your queries before you can even finish them. He is a pro at his work. Completely and brilliantly trained, he is sure to put you at peace when it comes to handling clients.

No matter what we may say, their service in uninterrupted and things cannot function properly without them. They are the backbone of every company.

So yes, thank you very much Mr. Executive!

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